Frequently Asked Questions

TheLaptopshop.ca is not a marketplace which connects buyers with sellers, All items are stocked at TheLaptopshop.ca warehouse in Edmonton, Alberta, Canada.


Where do you get the products?
We have very well-established relations with suppliers all over North America.

We buy from:
- Individual sellers as we are well known by our customers for buying all second-hand tech products

- Replacement by buyers

- Retailers Stock Clearance and Returns

- Directly from Manufacturers

- Companies’ clearance stock when they renew their equipment

- Other commercial resellers

- Government Auctions

- 3rd party Auctions


We have developed a very efficient way to work with all our suppliers in order to get the best deals for our clients. We have a team of experienced buyers that knows how to get the best prices for the products we need. This, combined with our high volume of purchases, allows us to pass on the savings to our customers. We also work closely with our suppliers to make sure that the products we receive are of the highest quality and meet our rigorous standards. This allows us to offer our customers a wide variety of products at the best prices possible. If you are looking for a trusted source for all your tech needs, look no further than us. We are confident that you will be satisfied with the quality of our products and the level of service you receive. Contact us today to learn more about what we can do for you.




WHY TheLaptopShop.ca?
1-
At TheLaptopShop.ca, we pride ourselves on the quality of our products. Every product goes through a comprehensive testing, verification, cleaning and resetting process to ensure that it meets our high standards. We want you to be confident that you're getting exactly what you paid for - or even better!



2-At TheLaptopShop.ca, we do our daily research to ensure that our prices are always competitive with other retailers.



3-At TheLaptopShop.ca, We have powerful connections with the top express shipping companies in Canada and North America, which allows us to ship orders the same day (except for Sunday orders). promised delivery time is 12h to 72h hours depending on product warehouse location and buyer location), but we routinely deliver much faster than that.



4- Availability: TheLaptopShop.ca business model is unique and different from all other retailers who are specialized in reselling second hand products or open box. We are not a marketplace which connects buyer with seller! We have the goods in our warehouses, and we own them. So, you are buying directly from TheLaptopShop.ca



5-Warranty: Here at TheLaptopShop.ca, we provide our customers with a 30-day warranty in addition to the standard manufacturer's warranty. If you experience any technical issues or discrepancies between the product description and pictures within those first 30 days, simply reach out to us for a return or refund--the process is quick and easy! (For more detailed information on our policy, please visit our warranty page.)





6- Legal Ownership: to avoid any concern about buying a second-hand or open box product, TheLaptopShop.ca will provide you with an official ownership certificate which makes TheLaptopShop.ca legally responsible that you are the only owner of your product with full rights to use it as you want



9- TheLaptopShop.ca is PCI compliant, so you can rest assured that all of your banking information is secure. We accept VISA, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay Diners Club and Discover.



10-TheLaptopShop.ca always believes in the future of Canada and its new generation. We are offering a 10% discount to Canadian students with every purchase as our way of supporting them. This discount will be available indefinitely for all students

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12- Community: TheLaptopShop.ca is very much connected to the social media channels and always open for a chat or to listen to any suggestions, ideas, feedbacks, etc…



13- Happiness: TheLaptopShop.ca clients should be always happy with their purchase; because happiness is what keeps us going. If you are not happy with your purchase, we want to know why and we promise to make it right.



Thank you for considering TheLaptopShop.ca as your go-to source for all electronic needs! We strive to provide our clients with quality products, competitive prices, and excellent customer service. We hope that you will