Frequently Asked Questions (FAQ):

1. What payment methods do you accept?

  • We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer payment through PayPal for added convenience.

2. How long will it take to receive my order?

  • Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed and shipped within 1-2 business days, and standard shipping within Canada takes between 3-7 business days.

3. Can I track my order?

  • Yes, once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your order online.

4. What is your return policy?

  • We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of receipt for a full refund or exchange. Please see our Returns & Exchanges page for more information.

5. Do you offer international shipping?

  • Currently, we only offer shipping within Canada. We do not ship internationally.

6. Are your products covered by warranty?

  • Yes, all of our products are covered by a manufacturer's warranty. Warranty terms vary by product, so please refer to the product description or contact us for more information.

7. How can I contact customer support?

  • Our customer support team is available to assist you Monday through Friday, from 9:00 AM to 5:00 PM EST. You can reach us via contact us page.

8. Can I cancel or modify my order after it has been placed?

  • Once an order has been placed, it is processed quickly to ensure prompt delivery. Therefore, we are unable to guarantee any changes or cancellations after the order has been submitted. However, please contact us as soon as possible, and we will do our best to accommodate your request.

9. Do you offer bulk or corporate discounts?

  • Yes, we offer special pricing for bulk orders and corporate purchases. Please contact us for more information and to discuss your specific needs.

10. Is my personal information secure when shopping on your website?

  • Yes, we take the security of your personal information very seriously. Our website is equipped with industry-standard encryption technology to ensure that your data remains safe and secure at all times.

If you have any further questions or concerns, please don't hesitate to contact us. We're here to help!